Take a stand against wasted time, money, and resources.
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Let’s redefine what meetings can and should beThe secrets to successful, effective meetings aren’t complicated. With the strategies in Don’t Waste My Time, 2nd edition and 60 minutes:
“Don’t Waste My Time, 2nd edition"
is the debut title in the SMARTER IN AN HOUR series |
Can 10 pounds of training fit into a 5-pound bag?
Impossible right? Especially when time is tight and expectations are high. Yet, in today’s time-constrained workplace, organizations must develop their workforce faster and faster if they hope to compete and achieve business results.
In Same Training Half the Time, 2nd edition, top trainer and instructional designer Kimberly Devlin distills the strategies essential to designing, developing, and delivering better training in half the time. Read it and develop your skills for creating meaningful learning events that lead to better training results—and do so with less stress. |
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Want to get things done?Rambling group discussions, tangential concerns, difficult attendees, and unclear objectives can all derail a facilitated event—and often do. But effective facilitators do more than avoid these pitfalls—they have developed good habits that enable them to ease the way for groups to achieve desired outcomes, redirect groups to constructive paths, and rally commitment to action plans among other things.
Expert trainer and facilitator Kimberly Devlin has designed interactive half-day, one-day, and two-day workshops to develop the essential skills of facilitating meetings that achieve results. Complete with all the activities, handouts, assessments, and presentation slides you will need to accelerate learning, these programs simplify planning your next workshop, whether you are new to facilitation or a seasoned pro. |
Effective customer service training covers more than niceties.Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Yes, this includes communication skills. And goes further, to streamline processes, boost productivity, simplify the customer experience, and more.
Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support employees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions. |